In-store Lay-bys 

• A minimum deposit of 20% of the total lay-by amount is required. 
• Customers cannot take any items until the lay-by is paid in full. 
• Lay-bys cannot be placed on sale items. 
• Goods must be fully paid for and picked up before December 20th of the year the lay-by is initiated. 
• A minimum of 1 day’s notice is required before picking up the lay-by. Larger items may be stored in our warehouse and may not be accessible without prior notice. 
• Regular payments must be made at least once a month as part of the lay-by payment plan. 
• Payments can be made in-store, over the phone, or by direct deposit. 
• Failure to meet these requirements will result in the cancellation of the lay-by. 
• Cancelled lay-bys will incur a service fee of $25. Any remaining balance will be refunded. 
• Customers may be refused future lay-bys if a previous lay-by has been cancelled.

Online Lay-bys (COMING SOON)

Pre-Order

• Pre-order is for items not currently available to purchase.
• A 30% deposit is required on the placement of the order.
• The remaining balance will be due when the item becomes available.
• You will receive an email when the final payment is required.
• You have 14 days from the date of the email to make the final payment.
• Failure to pay within 14 days will result in your order being cancelled.
• If your order is cancelled due to non-payment, you will lose your deposit.

Snowflake Rewards Loyalty Program

• Earn Snowflake Points each time you shop at Christmas 360 or Christmas Presence. 
• Snowflake Points can be redeemed on any future purchase at Christmas 360 or Christmas Presence for a discount. 
• Snowflake Points do not expire. 
• No Snowflake Points are earned on sale items. 
• Snowflake Points cannot be transferred to another account or redeemed for cash or credit. 
• Snowflake Points can only cover up to 50% of the purchase value. 
• Customers may receive marketing materials for special offers, promotions, birthday discounts, or sales. 
• Opting out of the newsletter or SMS marketing will remove you from the Snowflake Rewards Program, and any accumulated Snowflake Points will be forfeited.